- As admin, you can do this by clicking Manage > Resend Welcome Email > Check the box next to their name > Click Send.
- Still need help, contact support.
- Click Manage > Users > Add User > fill in the information > Click Save.
- Once you click Save, the employee will get an automated Welcome email within about a minute with their login credentials and instructions.
- Or you email our support team, and we will upload your users for you.
- Once the employee is added in the system, they must be assigned the courses.
- As admin, Click Manage > Users > computer icon next to the person you want to assign the courses > highlight courses > click forward arrow button > Choose Expiry Date > Click Save. The employee will get an automated email with the course assignment and expiry date (when to complete the course) within about a minute of clicking Save.
- Watch the tutorial video for admin functions of how to assign courses. It is the green button to the left of your screen “Take a Tour”.
- Or you can contact support and have them assign the courses.
- No, you do not. Assign the courses to yourself.
- Click the orange button below your name in the upper right-hand corner “Switch to Learner” to take the courses.
- Client Admins can print previous year's certificates by clicking Reports > Detailed Usage Reports > Filter > All Subscriptions > Submit. The certificate will appear in the column “Completion Status” in blue.
- Manage > Courses > Person Icon to the right > license drop down menu. Extra license will be there.
- Did you use the exact same company name at checkout when purchasing your licenses? If not, your licenses will not show. Contact support and let them know the exact company name for the licenses, “I should have xx number of licenses under xxx company.”
- Click Reports > choose a report.
- Watch the tutorial video. It is the green button to the left of your screen “Take a Tour”.
- Still need help, contact support.
- You must have an email as this is each employee's unique user ID for security reasons and to track their progress.
- It can be a work or personal email.
- This is also how we can track and keep their Proof of Completion document in their account.
- As admin, you can add/edit users. That means you will know what their username and password are because you created it in the system.
- Log in to the site using your valid credentials.
- Navigate to the User section.
- In the Manage column, click the Enroll Courses/Program icon for the desired user.
- From the Enrolled Courses list on the right, select the course name, then click the calendar icon next to it.
- Choose the new end date.
- Click the Update button to save the changes.
- **Do not use the “Client Portal” black button to login on the TMC home page. Go to the Online Training website. ** Online Training Website: https://training.totalmedicalcompliance.com.
- Login information is in your Welcome Email you received from TMC.
- It is case sensitive.
- Click the “forgot password” link to reset your password. You will receive an email to reset your password. Check your junk mail.
- If you still cannot login, contact support at support@totalmedicalcompliance.com.
- Check your junk mail.
- If you have purchased courses or were added in the system once already, you will NOT receive another Welcome email for future purchases.
- You will use your previous login credentials and information you received the first time to login to the online training.
- You can contact support and ask them to resend it to you.
- Your admin can resend your Welcome Email.
- Log in to the site using your valid credentials.
- Navigate to the Completed tab.
- Click on the Proof of Completion link corresponding to the course you've completed.
- The certificate will open in a new tab. You can download it from there.
- Log in to the site using your valid credentials.
- Click Reports > choose a report.
- Watch the tutorial video. It is the green button to the left of your screen “Take a Tour”.
- Still need help, contact support at support@totalmedicalcompliance.com.