Business Email Etiquette
Business Email Etiquette


  • access_time 00:30 hours

Learn how to compose e-mails that use proper etiquette and discover how a well-composed e-mail can impact your performance, perception, and professional success. Much of business communication today is conducted through e-mail, and establishing best practices is an important part of maintaining a professional image. You'll learn the essential parts of an e-mail and discover how to properly use each section, define appropriate salutations, closings and signatures, and understand the importance of tone and context. The course also helps with determining when e-mail might not be the best choice for communication. This 30-minute course includes self-reflection tools, quizzes and a final exam to help you quickly improve your business e-mail communication style. Real-life scenarios show how approaches can be implemented seamlessly into your everyday work routine.

Suggested Use:

PC & Mac System Requirements
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Browser Requirements
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Hardware Requirements
• 256 Mb RAM minimum, a computer with speakers or headphones, internet bandwidth: 512 kb/s+ recommended, computer processor: 450 MHz minimum, graphics card and high-resolution monitor supporting SVGA and screen resolution of 1024x768 or larger.

Mobile-Ready Testing Recommendations
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Learning Objectives:

Learn the essential parts of an e-mail and how to use each effectively

Project a professional image by using proper etiquette in e-mail communication

Determine whether e-mail is the best method for specific business communication

Use strategies and best practices for composing professional business e-mails

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